Return conditions

RETURNS

The following conditions for returning our products do not apply in the case of exercising the right of withdrawal.

Returns or exchanges of products will only be accepted in the event of manufacturing defects, transport damage or delivery errors. In any case, no more than 30 days must have elapsed since receipt of the product and the packaging and accessories must be included. Prior to acceptance, it shall be verified that it is a manufacturing or packaging defect or anomaly and not due to improper or negligent use, handling or storage. They shall always be accompanied by the corresponding delivery note or invoice.

Both in the case of return due to a manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement by another alternative at no additional cost and without the right, on the part of the CUSTOMER, to any type of compensation. RAM NARAYAN will be responsible for the costs incurred in sending the repaired or corrected order.

In any case, the return will always be subject to prior examination by RAM NARAYAN of the condition of the product being returned and verification that the requirements of these conditions of sale have been met. Once the return has been received and if applicable, we will reimburse the amount charged within a maximum period of 30 days and in the same terms used to make the payment.

RAM NARAYAN reserves the right to refuse returns communicated or sent after the deadline or products that are not in the same condition in which they were received.

Returns will be managed by sending an email to info@platayminerales.com with a description of the reasons and the reasons given for the return. It will also be necessary to indicate the name and surname and the reference number of the order. Once the request has been received, we will process it in a timely manner.